Return/Exchange Policy

We want you to be happy with the purchases you make. If you're not satisfied, you may return or exchange the following within 30 days of the shipment's receipt:

  • Any toy item in its original condition with original packaging in resalable condition

We will refund your money as long as your product meets the above condition and you include the original pack slip. For returns without the original pack slip or receipt, we issue a store credit.

How to Return or Exchange an Item

Sorry, we can't cancel or modify your order after you submit it. But it's easy to return or exchange any item. Please save your packing slip. It serves as your receipt if you need to return or exchange an item.

Send Your Return/Exchange to Our Store

  1. Wrap the package securely. Use the original packing material, if possible.

  2. Mail the package to the address listed below.

  3. For your protection, we recommend you send your return/exchange with an insured, trackable carrier, like UPS. We do not recommend using overnight or second-day shipping due to the expense.

  4. Once we receive your item, we'll send you confirmation via e-mail.

  5. We'll process your return/exchange as soon as possible after receipt of your package.

  6. For credit card purchases, we credit the card you used for the order.

 

If you don't have your packing slip, please write your order number and the reason for your return/exchange on a slip of paper you enclose in your package.

Note: unless the return/exchange is due to an error, we can't refund shipping charges.

Damaged / Incorrect Items

If you received a damaged or incorrect item in your order, please let us know as soon as possible and we'll do our best to sort out the problem.