Shipping Rates and Policies

 

Order Processing and Shipping

Kool & Child is happy to ship anywhere in Canada.  Your order will be shipped as quickly as possible, usually within 2 business days.  If for any reason your order will be delayed, we will inform you using the email address you have provided.  We've worked to create a fast, efficient and fair system for order processing and shipping. We know you want your order quickly, at the lowest possible cost.

Do you ship to other countries?

Yes, but the shipping costs are often high.  We will contact you with a shipping estimate before processing any orders that are to be shipped outside of Canada. We will fill out the customs information for any shipments, but the customer is responsible for any import duties charged by the receiving country. There will not be any tax charged at our end on items shipped out of country, but the customer will be responsible for any extra costs the country of import levies on the products shipped.

All products listed on the website are in Canadian dollars. We will leave it up to the credit card companies to figure out the current exchange rates.

We have successfully shipped items to the UK, US, Australia, Sweden, and Japan without any issues.

How much will my shipping cost?

For general shipping we use Canada Post. We find that the automatic calculator is pretty accurate in predicting the shipping cost for Parcel Post. (See below for small items).  For orders over $100 (before taxes) we will give you a $15 credit towards the shipping cost, and $5 more for each $100 after that - just use the SHIP15 code when checking out.  We will always try to find the most efficient and lowest cost to ship a package to you.  If your shipping cost will be MORE than the estimated amount at checkout, we will let you know before we process the order.

Small and light Items - If your items will fit in a padded envelope (single books, stickers, bookmarks, music wands etc.) we will send the items by Lettermail Post. These package are not trackable, but the shipping cost is significantly reduced.

Who do you ship with?

We primarly ship our packages with Canada Post.  The shipping cost estimate at check-out is based on the estimated weight of the package.  We have found this to be a pretty accurate estimate of the shipping cost.

On southern Vancouver Island (between Victoria and Nanoose Bay), we often ship with GeaZone courier.  Using a local courier for local deliveries allows us to ship larger packages for a very reasonable cost.  

THE FINE PRINT

Remote Locations

Remote addresses, as identified by Canada Post, may incur extra shipping charges.

Oversized or Very Heavy Items

Extra shipping cost may apply to large or heavy items, particularly if shipping with Canada Post.