Worksafe Covid-19 Operating Rules

Welcome back!



  • Our hours are: 10 am – 5 pm, Mon. to Sat., and Sun. 11-4. This allows us extra time for cleaning and sanitizing.
  • Because we’re following the strict guidelines set out by WorkSafeBC, your shopping experience will be a little different than you’re used to.
  • Please have patience with us while we figure out how we can help you and keep everyone safe at the same time.

For your safety and ours, please note the following policies & procedures for visiting Kool & Child:

  • We’re limiting the number of customers in the store to 40 at a time.
  • Please wait by the door to be invited in. Please restrict your visits to necessary ones only. One person per household whenever possible. 
  • Children are the core of our business and we’re concerned for their safety. For now, we ask that you keep your children out of the shop when possible. If they must come with you, keep them beside you at all times and remind them not to touch things. We’ve removed play tables to help minimize the temptation.
  • If you’re feeling unwell for any reason, please visit us another time.
  • Wear a mask. We’re providing free, plastic bags for your purchases.
  • When you enter, we ask that you apply hand sanitizer and take a sanitized basket to shop with. If you’re unable to use alcohol-based sanitizer, we’ll supply gloves for in-store use.
  • Be aware that we’re not offering bathroom service at this time.
  • Please use contactless payment when possible. We can accept cash but cards are safer for everyone.
  • Respect each other by following the 6-foot physical distancing rule.
  • Follow the directional arrows / signs / stanchions, and wait for other customers to move.
  • Respect the staff and follow their directions. Part of their job is keeping you safe.
  • We’re still offering curbside pickup of website, email and phone orders:


We’re very happy to see you again!  Carolyn Kool and the Kool & Child team